FAQs

KAIKE Skincare FAQs

PLACING AN ORDER

I don't have a PayPal account. How can I place my order?

A PayPal account is not necessary to place an order on our website. Follow the steps below to complete payment using a credit or debit card:

  1. select the "PayPal" option from the payment type selection screen, then click "Continue" or "Submit" before you can move on to the PayPal payment screen.
  2. click the 'Pay with Debit or Credit Card' button and enter your email address. Click on 'Continue to Payment' to complete the checkout process. 

SHIPPING + RETURNS 

When will my order ship?

Due to the handmade nature of our products, please allow 2-3 days for processing of your order.

After checkout, you will receive an order confirmation, which includes a link to access your order status page. From the order status page you are able to:
• Check the status of your shipment
• Re-order products
• See real-time updates on the location of your shipment

Is shipping included in my order?

All orders are eligible for FREE shipping within the continental US via USPS.  

Do you ship outside the U.S?

At this time, we only ship within the continental US.  

What do I do if I never receive my package?

Your tracking number will provide a date of delivery. If your order is not received within a day or two of your estimated delivery date, please contact us at hello@shopkaike.com. Please note that we are not responsible for any delays caused by the shipping carrier, however, we will work diligently to resolve any issues within our control.

What if my package comes damaged?

If your package arrives damaged, please contact us immediately at hello@shopkaike.com.  

Will I be charged sales tax? 

We are required by law to collect state sales tax on orders being shipped from the State of Illinois

 

RETURNS + EXCHANGES 

Can I exchange my order?

Due to the handmade and perishable nature of our products, we are unable to accept exchanges.

Does KAIKE accept returns?

We offer a 30-day return policy on all products. If you didn’t love a KAIKE product for any reason, please email us at hello@shopkaike.com with your order number in the subject line, and we’ll issue a replacement or full refund for returns requested within 30 days. While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges.

 

PRESS & BRAND PARTNERSHIPS

I’m a journalist, media outlet, or beauty writer interested in writing about KAIKE and/or Keli Smith. Who do I contact?

We’re glad you asked! For all media inquiries and features about us or our founder, please email us at hello@shopkaike.com

I have an upcoming event and would love for KAIKE to be a sponsor. Who do I speak to?

We love a sweet partnership! Please email us at partnerships@shopkaike.com

Note: Due to the overwhelming amount of inquiries, please allow additional time for us to review your request. 

Do you have a brand ambassador program?

We love to see how you share your KAIKE! We are currently developing an ambassador program. In the meantime, please continue sharing your love for KAIKE by tagging us on IG, @shopkaike and #pieceofkaike 😆

 

STOCKISTS

I’m interested in carrying KAIKE products in my online or brick + mortar store.  Who do I speak to?

Sweet!  We’d love to chat. Click HERE for more information.  Upon submission and review of your application, we will respond with additional information on potentially becoming our newest stockist.



MISCELLANEOUS

I have more questions. Who do I contact?

Email us at hello@shopkaike.com and we’ll get back to you within 24-48 hours, Monday-Friday.